Refund Policy
Refund Policy
At Premiux, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a simple and fair refund process.
Eligibility for Refunds
To be eligible for a refund:
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Your return request must be made within 7 days of receiving your order.
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The item must be unused, in original condition, and returned with all original packaging, tags, and accessories.
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A valid proof of purchase (e.g., order number or receipt) is required.
Non-Refundable Items
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Worn, damaged, or altered watches.
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Items on sale or purchased during promotions.
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Customized or engraved products.
How to Request a Refund
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Email us at [your support email] with your order number and reason for the return.
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Our team will guide you through the return process.
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Once we receive and inspect the item, we’ll notify you of the refund approval.
Refund Method
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If approved, your refund will be processed to your original payment method within 7–10 business days.
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Please note: Shipping charges are non-refundable.
Defective or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours of delivery. We’ll arrange a free replacement or issue a full refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
For questions or assistance, feel free to reach out at [support@premiux.com].
Thank you for shopping with Premiux — where time meets elegance.